General Terms and Conditions of Sale and Use

Last updated: 04/07/2026

Welcome to Droopships.

These General Terms and Conditions of Sale and Use define the rights and obligations applicable to the use of the Droopships website and to any order placed on our online store.

The Droopships website is operated by:

Trade Name: Droopships
Company Name or Legal Name: ROMAIN Nicolas

Status / Legal Form: Auto-entrepreneur
Address: [TO BE COMPLETED]
Email: droopships@droopships.com
Phone: +596696893105
Registration Number / SIRET: [TO BE COMPLETED]
Intracommunity VAT Number, if applicable: None

By browsing the site or placing an order, the customer acknowledges having read these General Terms and Conditions and accepts them without reservation.

Article 1 — Purpose

Droopships is an online store offering a selection of useful, trendy, and affordable products in various categories, including home, accessories, technology, fashion, and everyday essentials.

Our goal is to provide a simple, clear, and tailored shopping experience, with particular attention paid to customers located in Martinique and other Overseas Territories.

Article 2 — Products

The products offered on Droopships are presented with the utmost care possible.

Descriptions, images, characteristics, prices, availability, and delivery times are indicated on the product pages or during the order placement process.

Product photos are provided for illustrative purposes. Colors, dimensions, or visual details may vary slightly depending on screens, display settings, suppliers, or manufacturing batches.

Droopships reserves the right to modify, suspend, or withdraw a product from the site at any time, particularly in case of unavailability, obvious error, supplier issue, or delivery difficulty.

Article 3 — Seller and Supplier Selection

Droopships selects, as much as possible, sellers, suppliers, or partners capable of shipping to Martinique and/or the Overseas Territories.

This selection aims to facilitate access to certain products for customers located in the French Overseas Departments (DOM), where delivery conditions can sometimes be more complex than in other areas.

However, the availability of delivery to a given area may vary depending on the product, seller, carrier, customer's address, package weight, applicable formalities, or restrictions specific to certain items.

The information indicated on the product page, in the cart, or at the time of payment prevails over any general indication present on the site.

Article 4 — Orders

Any order placed on the site constitutes an offer to purchase.

After validation of the order and payment, the customer receives a confirmation email.

Droopships reserves the right to refuse, cancel, or modify an order in case of payment issue, obvious error, product unavailability, suspicion of fraud, incomplete address, or delivery difficulty.

The customer is responsible for the accuracy of the information provided during the order, including their name, email address, delivery address, and phone number.

In case of an error in the delivery information, Droopships cannot be held responsible for delays, losses, or impossibilities of delivery caused by incorrect or incomplete information provided by the customer.

Article 5 — Prices, Taxes, and Fees

Prices displayed on the site are indicated in euros.

Before validating the order, the customer is informed of the product prices, applicable delivery fees, and the total amount to be paid on the site when these fees are calculable at the time of order.

For deliveries to Martinique, the DOM, or other specific territories, certain fees, taxes, customs duties, "octroi de mer" (local tax), import fees, or processing fees may be applied by the competent authorities, carriers, or customs services.

When these fees are not collected directly by Droopships at the time of order, they may remain the responsibility of the customer upon arrival of the package or during its processing by the carrier or competent authorities.

Droopships strives to provide clear information on applicable fees, but some external fees may depend on third parties and vary according to the nature of the product, its value, origin, weight, volume, destination, and current regulations.

Article 6 — Payment

Payment is made online using the methods offered on the site at the time of order.

The customer guarantees that they have the necessary authorizations to use the chosen payment method.

The order is considered validated only after payment acceptance.

In case of payment refusal, transaction failure, or suspicion of fraud, Droopships reserves the right to suspend or cancel the order.

Payment transactions are processed by secure providers. Droopships does not retain the customer's full credit card information.

Article 7 — Delivery

Droopships offers delivery solutions depending on the products, sellers, carriers, and service areas.

We pay particular attention to deliveries to Martinique and the Overseas Territories. When possible, we prioritize products offered by sellers or partners capable of shipping to these areas.

Delivery times indicated on the site are estimates or indicative times, unless explicitly stated otherwise on the product page or during the order.

Delivery times may vary depending on several factors, including:

• the country of shipment;

• the seller or supplier;

• the carrier;

• the destination;

• periods of high activity;

• customs controls;

• weather conditions;

• events beyond our control.

When the delivery time is indicated on the product page or during the order, Droopships strives to respect this deadline.

Failing specific indication, delivery occurs within the deadlines provided by the applicable regulations.

In case of significant delay, the customer can contact customer service so that Droopships can carry out the necessary checks with the seller, supplier, or carrier concerned.

In case of a package indicated as delivered but not received, the customer must contact us quickly so that a verification can be requested. Depending on the situation, a carrier investigation may be opened.

Article 8 — Delivery to Martinique and the DOM

Droopships is designed to facilitate online shopping for customers located in Martinique and, more broadly, in the Overseas Territories.

We know that deliveries to these areas can sometimes be longer, more costly, or more complex. This is why we strive to select products and sellers compatible with these destinations when possible.

However, not all products are necessarily deliverable to all areas. Some items may be refused by carriers, subject to restrictions, or incur additional fees.

Before validating their order, the customer is invited to carefully check the delivery information available on the product page, in the cart, or during payment.

Article 9 — Right of Withdrawal

In accordance with the rules applicable to distance selling, the consumer customer generally has a period of 14 days to exercise their right of withdrawal, starting from the receipt of the product.

In the case of an order for several products delivered separately, the withdrawal period runs from the receipt of the last product.

The customer does not have to justify their decision to withdraw.

To exercise their right of withdrawal, the customer can contact Droopships at the following address: droopships@droopships.com, indicating their name, first name, order number, the product(s) concerned, and their clear wish to withdraw.

The customer can also exercise their right of withdrawal via the withdrawal functionality provided on the site, when available. This functionality allows notifying the withdrawal request online and confirming the decision to withdraw.

The online withdrawal functionality must allow the customer to provide or confirm the information necessary to identify their order, including their name, first name, order number, or any other element allowing identification of the contract concerned.

Upon receipt of the withdrawal request, Droopships will send the customer an acknowledgment of receipt electronically within a reasonable time.

Simply returning the product without a clear declaration of withdrawal, or refusing to receive the package, is not necessarily sufficient to validly exercise the right of withdrawal.

The product must then be returned no later than 14 days after sending the withdrawal request.

The product must be returned in its original condition, unused, complete, clean, with its eventual accessories and, if possible, in its original packaging.

Return costs are borne by the customer, except in case of a defective product, non-conforming product, or an error attributable to Droopships or the seller concerned.

Certain products may be excluded from the right of withdrawal in accordance with applicable regulations, notably:

• personalized products;

• products manufactured according to customer specifications;

• unsealed products that cannot be returned for reasons of hygiene or health protection;

• perishable products;

• products damaged after receipt due to improper customer use;

• digital content or fully executed services when the legal conditions for exclusion are met.

After receipt and verification of the returned product, the refund will be made using the original payment method, unless expressly agreed otherwise by the customer for another refund method.

The refund will occur within the deadlines provided by applicable regulations. Droopships may defer the refund until the product has been recovered or until the customer has provided proof of shipment of the returned product.

Article 10 — Returns and Refunds

Return or refund requests must be sent to: droopships@droopships.com

The customer must provide:

• their name;

• their order number;

• a description of the problem;

• photos of the product if it is defective, damaged, or non-conforming;

• any information useful for processing the request.

Droopships reserves the right to refuse a return if the product has been used, damaged, incomplete, returned out of time, or does not comply with the stated return conditions.

In case of a damaged, defective, or non-conforming product received, the customer must contact Droopships as soon as possible after receipt, with visual evidence allowing the situation to be analyzed.

Depending on the case, Droopships may offer a refund, replacement, credit, or another suitable solution, in accordance with the customer's rights.

Article 11 — Legal Guarantees

Products sold on Droopships benefit from applicable legal guarantees, notably the legal guarantee of conformity and the guarantee against hidden defects, when these guarantees are applicable.

In case of a non-conforming, defective, or unsuitable product, the customer is invited to contact customer service so that a solution can be studied.

This guarantee does not cover damage caused by improper use, negligence, normal wear and tear, product modification, accident, or use not in accordance with the provided instructions.

Article 12 — Liability

Droopships strives to ensure the proper functioning of the site, the accuracy of the information displayed, and the correct processing of orders.

However, Droopships cannot be held responsible for indirect damages, loss of profit, loss of data, commercial harm, or consequences related to inappropriate use of the site or products.

Droopships cannot be held responsible for delays or difficulties caused by events beyond its control, notably strikes, natural disasters, logistical blockages, carrier incidents, customs controls, supplier disruptions, incorrect addresses provided by the customer, or force majeure events.

This limitation of liability does not deprive the consumer customer of the rights they benefit from under applicable regulations.

Article 13 — Use of the Site

The customer undertakes to use the Droopships site in a legal, respectful manner and in accordance with these General Terms and Conditions.

It is forbidden to use the site to:

• transmit false information;

• impersonate a third party;

• attempt to defraud;

• disrupt the functioning of the site;

• copy or exploit content without authorization;

• publish abusive, defamatory, illegal, or malicious content;

• use unauthorized robots, scripts, or automated tools.

Droopships reserves the right to suspend or block access to the site for any user who does not comply with these rules.

Article 14 — Intellectual Property

All content present on the Droopships site, including texts, images, visuals, logos, graphic elements, design, structure, slogans, and editorial content, is protected by intellectual property rights.

Any reproduction, copying, modification, distribution, exploitation, or unauthorized use, total or partial, is prohibited without prior written agreement.

Trademarks, logos, and content belonging to third parties remain the property of their respective owners.

Article 15 — Reviews, Comments, and Customer Content

The customer may be asked to leave reviews, comments, or messages on the site or via Droopships communication channels.

By publishing a review or comment, the customer guarantees that its content is sincere, lawful, and does not infringe the rights of third parties.

Droopships reserves the right to moderate, delete, or refuse any abusive, insulting, defamatory, fraudulent, misleading, illegal, or content contrary to the image of the site.

Article 16 — Personal Data

Personal data collected on the site is processed in accordance with our Privacy Policy.

The information provided by the customer may be necessary to process orders, manage payments, organize deliveries, ensure customer service, send communications related to the order, or improve the user experience.

The site uses Shopify as its e-commerce platform. Therefore, some data may be processed by Shopify and by third-party service providers necessary for the operation of the service.

For more information, the customer is invited to consult our Privacy Policy: [LINK TO BE COMPLETED].

Article 17 — Links and Third-Party Services

The site may contain links or tools offered by third parties, notably payment, delivery, tracking, or analytics services.

Droopships does not necessarily control these third-party services and cannot be held responsible for their content, operation, security, or privacy policy.

The customer is invited to consult the specific conditions for each third-party service when using them.

Article 18 — Errors, Omissions, and Availability

Despite the care taken with the site, errors, omissions, or inaccuracies may appear, particularly concerning prices, descriptions, images, availability, delivery fees, or estimated times.

Droopships reserves the right to correct any error or omission at any time, including after an order has been validated.

In case of an obvious error in the price or characteristics of a product, Droopships may cancel the order and refund the customer if payment has already been made.

Article 19 — Consumer Mediation

Consumer Mediation

In case of a dispute, the customer is invited to first contact Droopships customer service at the following address: droopships@droopships.com

If no amicable solution is found, the consumer customer can resort free of charge to the consumer mediator designated by Droopships:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 Rue de Ponthieu
75008 Paris
Téléphone : 01 89 47 00 14
Site internet : www.cm2c.net

Le client doit avoir tenté au préalable de résoudre son litige directement auprès de Droopships avant de saisir le médiateur.

Article 20 — Droit applicable

Les présentes Conditions générales sont régies par le droit français, sauf disposition légale impérative contraire.

En cas de litige, une solution amiable sera recherchée en priorité. À défaut d’accord amiable ou de médiation, le litige pourra être porté devant les juridictions compétentes conformément aux règles applicables.

Article 21 — Modification des Conditions générales

Droopships se réserve le droit de modifier les présentes Conditions générales à tout moment.

La version applicable est celle en vigueur au moment de la commande. Le client est invité à consulter régulièrement cette page afin de prendre connaissance des éventuelles mises à jour.

Article 22 — Contact

Pour toute question concernant une commande, une livraison, un retour, un remboursement ou les présentes Conditions générales, le client peut contacter Droopships à l’adresse suivante :

Email : droopships@droopships.com

Coordonnées complètes de l’entreprise :
Droopships
[Nom juridique à compléter]
[Adresse à compléter]
[Téléphone à compléter]
[SIRET / immatriculation à compléter]